What are the delivery charges?
Inside Dhaka: 50 BDT
Outside Dhaka: 100 BDT
What is the estimated delivery time?
Inside Dhaka: 1-3 days
Outside Dhaka: 2-5 days
However, the delivery might be delayed based on the political, environmental, transportation or any other unavoidable issues which will be notified by our customer relationship team.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Prosadhoni.com office and we’ll arrange for a replacement. But some conditions apply. Those are:
*Order must be checked in front of the delivery person (Inside Dhaka).
*If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
*If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
*Product must be intact, however there can be exception (if the product is damaged).
*Used or Swatched product will not be considered for exchange or refund.
*If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
*And in case of return for exceptional circumstances, customer must pay the transportation cost.
*Original Invoice must be returned along with the product.