Delivery & Return Policy

What are the delivery charges?

Inside Dhaka: 50 BDT
Outside Dhaka: 100 BDT

What is the estimated delivery time?

Inside Dhaka: 1-3 days
Outside Dhaka: 2-5 days

However, the delivery might be delayed based on the political, environmental, transportation or any other unavoidable issues which will be notified by our customer relationship team.


Return Policy

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Prosadhoni.com office and we’ll arrange for a replacement. But some conditions apply. Those are:
*Order must be checked in front of the delivery person (Inside Dhaka).
*If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
*If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
*Product must be intact, however there can be exception (if the product is damaged).
*Used or Swatched product will not be considered for exchange or refund.
*If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
*And in case of return for exceptional circumstances, customer must pay the transportation cost.
*Original Invoice must be returned along with the product.