Cancellation & Refund Policy

If you receive a damaged, defective or wrong product, please return it to Prosadhoni.com and we’ll arrange for a replacement or money will be refunded. But some conditions apply. Those are:

  • Check the order in front of the delivery person (Inside Dhaka).
  • If any defect is found, inform the “Customer Service Department” as soon as possible along with a picture.
  • If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
  • Product must be intact, however there can be exception (if the product is damaged).
  • Used or Swatched product will not be considered for exchange or refund.
  • And in case of return for exceptional circumstances, customer must pay the transportation cost.

For further support: Phone:+880 01727 1234 80 E-mail: support@prosadhoni.com